A hybrid QFD-AHP methodology and an application for heating systems in Turkey

Yavuz Ozdemir, Pelin Alcan, Huseyin Basligil, Dursun Cakrak


Selection of the heating system is based on many characteristics from the customer side. Operating cost, comfort, ease of use and aesthetic of the systems are some of the most important ones of these characteristics. In this article, data is collected primarily for the implementation of quality house. With these data, customer requirements are listed and defined in terms of degree of importance from the customer side. Then, the relationship between customer requirements and technical requirements are described. Also, column weights are calculated according to the defined relations. Finally, the results obtained using a quality house is integrated with Analytic Hierarchy Process (AHP) methodology for system selection. Then results are interpreted. The main contribution of this paper is to determine the best heating system selection using the relationship between customer and technical requirements. To the authors’ knowledge, this will be the first study which uses the integrated QFD-AHP method for heating system selection. 


Analytic hierarchy process; heating system; quality function deployment; quality house

Full Text:



Lin, M.C., Wang, C.C., Chen, M.S., & Chang, A. (2008). Using AHP and TOPSIS approaches in customer-driven product design process. Computers in Industry, 59(1), 17-31.

Saaty, T.L. (1980). The analytic hierarchy process. McGraw-Hill, New York.

Saaty, T.L. (1990). How to make a decision: the analytic hierarchy process. European Journal of Operational Research, 48, 9-26.

De Felice, F., & Petrillo, A. (2010). A multiple choice decision analysis: an integrated QFD – AHP model for the assesment of customer needs. International Journal of Engineering, Science and Technology, 2, 25-38.

Mohsen, M.S., & Akash, B.A. (1997). Evaluation of solar water heating system in Jordan using Analytic Hierarchy Process. Energy Conversion and Management, 38, 1815-1822.

Nieminen, J., & Huovilla, P. (2000). QFD in design process decision making. In: International Symposium on Intergrated Life-Cycle Design of Materials and Structures. 22-24 May, Helsinki, 51-56.

Moisiadis, F. (2002). The Fundamentals of prioritising requirements. In: Systems Engineering, Test & Evaluation Conference. October, Sydney, Australia.

Alanne, K. (2007). Applications of decision analysis in the assesment of energy technologies for buildings. System Analysis Laboratory Research Reports, Helsinki University of Technology.

Alanne, K., Saho, A., Saari, A., & Gustafsson, S. (2007). Multi Criteria Evaluation of Residential Energy Supply Systems. Energy and Buildings, 39(12), 1218-1226.

Zhou, P., Ang, B.W., & Poh, K.L. (2006). Decision analysis in energy and environmental modeling: An update. Energy, 31, 2604-2622.

Nebel, B., Bayne, K., & Crookshanks, C. (2008). Prioritisation of building systems. Beacon Pathway Limited Report.

Liao, Z., Swainson, M., & Dexter, A.L. (2004). On the control of heating systems in the UK. Building and Environment, 40(3), 343-351.

http://www.turkishheating.com/main/36/heating_industry [Accessed 1 November 2016]

Weitzmann, P., Kragh, J., Roots, P., & Svendsen, S. (2005). Modelling floor heating systems using a validated two-dimensional ground-coupled numerical model. Building and Environment, 40, 153-163.

Hasan, A., Kurnitski, J., & Jokiranta, K. (2009). A combined low temperature water heating system consisting of radiators and floor heating. Energy and Buildings, 41, 470-479.

Kerrigan, K., Jouhara, H., O’Donnell, G.E., & Robinson, A.J. (2011). Heat pipe-based radiator for low grade geothermal energy conversion in domestic space heating. Simulation Modelling Practice and Theory, 19, 1154-1163.

http://www.turkishairconditioning.com/main/38/isib [Accessed 1 November 2016]

Rosenthal, S.R. (1992). Effective product design and development, How to cut lead time and increase customer satisfaction. McGraw-Hill Professional Publishing, Business One Irwin.

Yaralıoğlu, K. (2001). Performans Değerlendirmede Analitik Hiyerarşi Prosesi. Journal of Dokuz Eylül University Faculty of Economics and Administrative Sciences, 16(1), 129-142.

Saaty, R.W. (1987). The Analytical Hierarchy Process-What it is and how it is used. Math Modelling, 9 (3-5), 161-175.

Kaan, Y. Analytic Hierarchy Process, Lecture Note [online]. Available from: http://www.deu.edu.tr/userweb/k.yaralioglu/dosyalar/Analitik_Hiyerarsi_Proses.doc

Chang, J.I., & Liang, C. (2009). Performance evaluations of process safety management systems of paint manufacturing facilities. Journal of Loss Prevention in the Process Industries, 22, 398-402.

DOI: http://dx.doi.org/10.11121/ijocta.01.2018.00420


  • There are currently no refbacks.

Copyright (c) 2017 Yavuz Ozdemir, Pelin Alcan, Huseyin Basligil, Dursun Cakrak

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.


   ithe_170     crossref_284         ind_131_43_x_117_117  logo_ehost_120    ulakbim_140   proquest_256_x_97_256   zbmath_251_x_86_251 more...